Refunds and Returns Policy for Formaz
Thank you for choosing Formaz, a platform dedicated to addressing social issues and providing expert solutions. This Refunds and Returns Policy outlines the conditions under which we offer refunds and returns for services and products purchased through our platform.
1. Expert Services (Paid)
- No Refunds: Once you have paid for expert advice or services, we do not offer refunds, as the service is rendered in real-time or upon request.
- Service Dissatisfaction: If you are dissatisfied with the service received, please contact us within 7 days of the service. We may offer a resolution, such as a partial refund or an alternative expert session, at our discretion.
2. Goodies and Merchandise
- Returns: You may return merchandise or goodies purchased through Formaz within 7 days of delivery, provided the item is in its original, unused condition.
- Refunds for Goodies: If your returned item meets the return conditions, a refund will be processed to your original payment method. Please note that shipping charges are non-refundable.
- Damaged or Defective Products: If your goodies arrive damaged or defective, please contact us immediately with photos of the damage. We will either replace the item or provide a full refund.
3. Third-Party Services and Ads
- Formaz uses third-party ad services and does not control the sale or return policies of products or services advertised on our platform. For any issues with purchases from third-party advertisers, please directly contact the vendor.
4. Process for Returns/Refunds
To initiate a return or refund request:
- Contact our support team via email at helpdesk@foramz.com
- Provide your order details, including the reason for the return or refund request.
- For merchandise, please include photos of the product (if damaged).
5. Non-Refundable Fees
- Any processing fees, taxes, or shipping charges are non-refundable under any circumstances.
6. Changes to the Refund and Return Policy
Formaz reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and your continued use of the platform constitutes acceptance of these updates.
7. Contact Us
For questions or assistance with returns or refunds, please reach out to us:
Email: helpdesk@foramz.com
By using Formaz, you agree to the terms of this Refunds and Returns Policy.